Christopher Cassidy

Professional Experience

Orizon Energy October 2024 – Present

Technical Support Specialist

Actively monitor live system alerts and remotely diagnose faults across SolarEdge, Solis, and Enphase solar installations, coordinating resolutions to minimize unnecessary technician dispatches.
Deliver technical support via phone and email, troubleshooting inverters, optimizers, microinverters, and communication devices for residential and commercial customers.
Support Orizon Home's security division using Alarm.com, Alula, and AJAX platforms — troubleshooting smart home systems, alarm equipment, and IoT-connected devices.
Serve as the primary supplier contact for Orizon Home — advising on equipment compatibility, sourcing suppliers, and procuring the correct hardware to meet installation and service requirements.
Coordinate field technician service visits and maintain a structured ticketing system to ensure full issue lifecycle tracking from intake to resolution.
Leverage CRM, ticketing, and communication platforms to coordinate seamlessly with cross-functional teams across multiple departments and geographic locations.
Train and supervise team members at multiple sites, delegating tasks and monitoring completion to maintain consistent technical department performance.
Adapt rapidly to evolving responsibilities in a high-growth environment, consistently maintaining quality output across concurrent workstreams.

Fluent Home Security December 2021 – September 2024

Team Lead – Technical Support

Led and developed a team of technical support agents through regular one-on-one coaching sessions focused on performance targets, skill growth, and career development.
Delivered technical support across Alarm.com and Alarmnet360 platforms, covering smart home systems, alarm monitoring, and IoT-connected devices.
Analyzed team KPIs and performance metrics in Microsoft Excel, implementing data-driven improvement strategies that measurably increased team productivity.
Identified recurring technical and process issues, escalating trends to management and collaborating on solutions that reduced repeat customer contacts and improved first-call resolution rates.
Managed team communications and cross-departmental coordination via Microsoft Teams, maintaining visibility and accountability across the support function.
Served as primary escalation point for complex customer issues, ensuring timely and accurate resolutions for high-priority cases.

O2's Sports Bar & Grill May 2017 – March 2019

Kitchen Manager

Managed full kitchen operations including staff scheduling, SYSCO vendor procurement, and daily production planning for a high-volume restaurant environment.
Recruited, trained, and led kitchen staff; cultivated a high-performing team culture while maintaining strict compliance with health and safety regulations.
Implemented inventory control procedures — regular stock audits and rotation — minimizing waste and preventing supply shortfalls.
Maintained accurate temperature and food safety logs; achieved consistently high scores across all health inspections.

Browns Social House June 2015 – December 2016

Sous Chef

Supervised daily kitchen operations, delegating tasks and overseeing food preparation to maintain quality and service consistency.
Trained incoming kitchen staff on menu standards, preparation techniques, and food safety protocols.
Managed weekly inventory ordering and maintained accurate stock records to prevent shortages during peak periods.
Coordinated kitchen team performance under high-pressure service conditions, ensuring on-time delivery and customer satisfaction.

Plow & Harvest July 2013 – November 2013

Assistant Kitchen Manager

Supported day-to-day kitchen operations including food preparation, storage compliance, and sanitation standards.
Demonstrated leadership by delegating tasks, prioritizing workflow, and resolving operational issues to maintain a productive kitchen environment.

ARAMARK Remote Workplace Services May 2012 – July 2013

2nd Cook / Breakfast Baker — ConocoPhillips Surmont II / MEG Energy

Prepared and served meals for 500+ camp residents daily, adhering to strict food safety, dietary, and sanitation protocols in a remote industrial setting.
Cross-trained across multiple kitchen roles, providing flexible coverage and contributing to a culture of safety and teamwork.