Technical Support Leader & Team Manager with deep expertise in solar energy systems, smart home technology, and AI-powered workflow transformation.
Based in Edmonton, AB, I'm a Technical Support Specialist and Team Leader who thrives at the intersection of technology and people. My career spans the solar energy, smart home security, and hospitality industries — giving me a uniquely broad perspective on operations, service delivery, and team performance.
At Orizon Energy, I manage technical operations across two divisions — supporting SolarEdge, Solis, and Enphase solar installations, and delivering home security support through Orizon Home using Alarm.com, Alula, and AJAX platforms. Before that, I spent nearly three years leading a technical support team at Fluent Home Security, working with Alarm.com and Alarmnet360 and developing a data-driven approach to team coaching and performance improvement.
What sets me apart is my commitment to staying ahead of the curve. I actively integrate AI tools into my workflows to work smarter, move faster, and solve problems more effectively — and I'm passionate about helping teams do the same.
SolarEdge Expert and Tesla Powerwall 3 certified with hands-on experience actively monitoring and troubleshooting SolarEdge, Solis, and Enphase systems for residential and commercial installations.
Alarm.com Certified Technician with experience across Alarm.com, Alula, and AJAX at Orizon Home, and Alarm.com and Alarmnet360 at Fluent Home Security — covering alarm systems, monitoring platforms, and IoT-connected devices.
Proficient in leveraging large language models and AI productivity tools to automate workflows, accelerate decision-making, and deliver better outcomes with fewer resources.
Experienced leading distributed teams, managing competing priorities, and aligning cross-departmental efforts toward shared goals.
Three pillars that define how I contribute — whether stepping into a technical role, a leadership position, or driving AI adoption within an organization.
End-to-end technical support delivery across solar energy and smart home platforms. Skilled in remote diagnostics, ticketing lifecycle management, service scheduling, and escalation handling.
10+ years building and managing teams across multiple industries. Focused on measurable outcomes: coaching individuals, analyzing performance data, driving accountability, and reducing friction in operations.
Hands-on experience deploying AI tools to streamline business operations, automate repetitive workflows, generate insights from data, and enhance team output — without increasing headcount.
I don't just use AI tools — I understand how to implement them strategically within business and technical environments to generate real, measurable value.
Deploying agentic AI tools (including OpenClaw and Claude Code) to handle multi-step tasks autonomously — from automated ticket triage and scheduling to intelligent data summarization and cross-platform coordination.
Designing effective prompts and AI interaction patterns that produce consistent, high-quality outputs for business tasks — documentation, communications, reporting, and technical analysis.
Using AI to surface patterns in operational data, summarize complex information, and accelerate decisions — enabling faster, better-informed actions at both team and management levels.
Guiding teams through adopting AI tools responsibly and effectively — establishing best practices, building AI literacy, and embedding these capabilities into day-to-day operations.
Tools & Platforms I Work With
Beyond my full-time work I take on select freelance projects — leveraging AI tools to build smarter, faster, and more cost-effectively than traditional approaches. If you have an idea, let's talk.
AI-assisted Android applications — from concept to deployment. Whether it's a utility app, a client-facing tool, or something with on-device AI capabilities, I can scope and build it.
Clean, fast, professional websites built with modern HTML/CSS/JS — optimized for search engines and AI screening tools. Personal brands, small businesses, and portfolio sites.
Eliminating repetitive manual tasks using AI and automation tools. From email triage and data processing to multi-step agentic pipelines that run without supervision.
Custom image generation for branding, marketing, social media, and creative projects — using leading AI image models to produce high-quality visuals quickly and affordably.
Purpose-built AI assistants for customer service, internal knowledge bases, or lead capture — trained on your content and deployed on your platform.
Identifying where AI can have the most impact in your business and implementing it — from reporting and data analysis to communications and decision-support tools.
Have a project in mind? I'd love to hear about it.
Start a ConversationA decade-plus track record across technical support, team leadership, and operations management.
Industry-recognized credentials across technical platforms, safety standards, and professional development.
Download or view my complete resume for a detailed breakdown of my experience, skills, and credentials.
View Full ResumeWhether you have an opportunity, a project, or just want to talk tech — I'd love to hear from you.
